At Dashfield Dental, we’re committed to providing you with the most exceptional care in a compassionate and friendly atmosphere. We will not share your data with anyone outside our business without your express permission, unless we are aware of criminal activity, fraud or acts of deception.
Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. Any emails or contact is done at the persons own risk.
Contact & Communication
Users contacting this website, dentists & webmaster do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. Your details are not passed on to any third parties. Emails and portal enquiries are both sent to one email address of the webmaster & then passed directly on to the relevant Doctor. If we believe a patient is being deceptive, attempting fraud or to commit a crime we can share relevant information & correspondence with the police or governing bodies such as the General Medical Council, the General Dental Council, the Law Society, the Nursing & Midwifery Council etc.
Privacy Notice
Dashfield Dental (the practice/clinic/us/our) strives to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR), the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.
The data controller is Claire Hawley
The information governance lead is Mary Dashfield
This Privacy Notice is available on our website www.dashfielddental.com
You will be asked to provide personal information when joining the practice. The purpose of processing your personal data is to provide you with optimum dental health care and prevention.
The categories and examples of data we process are:
Personal data for the provision of dental health care
Personal data for the purposes of providing treatment plans, recall appointments, reminders or estimates
Personal data such as details of family members for the provision of health care to children or for emergency contact details
Personal data for the purposes of employed and self-employed team members employment and engagement respectively
Special category data including health records
Special category data to meet the requirements of the Equality Act 2017
Special category data details of criminal record checks for employees and contracted team members
Personal data for the purposes of (direct mail, email, text, other) to inform you of important announcements or about new treatments or services
Personal data - IP addresses so that we can understand our patients better and inform our marketing approach as well as improve the web site experience
Special category data including health records for the purposes of the delivery of health care and meeting our legal obligations. We minimise the data that we keep, and do not keep it for longer than necessary.
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared. Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list
Your rights
As an individual you have certain rights regarding our processing of your personal data, including a right to lodge a complaint with the Information Commissioner’s Office (ICO) as the relevant supervisory authority. For more information on your personal data rights, you can access information and advice on the ICO’s website.
You can request a copy of your personal file by contacting Dashfield Dental at reception@dashfielddental.com
Complaints Policy and Procedure
Our aim: Dashfield Dental Practice is committed to providing a quality service for its patients in a way that builds the trust and respect of all our clients. One of the ways in which we can continue to improve our service is by listening and responding to the views of our patients and in particular by responding positively to complaints, and by putting mistakes right.
Therefore we aim to ensure that:
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We treat any complaint as a clear expression of dissatisfaction with our service which calls for an immediate response;
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We deal with it promptly, politely and, when appropriate, confidentially;
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We respond in the right way - for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc.;
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We learn from complaints, use them to improve our service, and review annually our complaints policy and procedures. We recognise that many concerns will be raised informally, and dealt with quickly. Our aims are to resolve informal concerns quickly where an informal approach can be achieved. If concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed. Definitions: We define a complaint as 'any expression of dissatisfaction (with us as a company and with a member of staff) that relates to us and that requires a formal response. The formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant's satisfaction.
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Our responsibility will be to acknowledge the formal complaint in writing and to respond within a stated period of time and deal reasonably and sensitively with the complaint, take action where appropriate.
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A complainant's responsibility is to bring their complaint, in writing, to our attention normally within 1 week of the issue arising, raise concerns promptly and directly with our Practice Manager. Explain the problem as clearly and as fully as possible, including any action taken to date by us; please allow a reasonable time to deal with the matter and recognise that some circumstances may be beyond our control.
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Confidentiality: Except in exceptional circumstances, every attempt will be made to ensure that both we and the complainant maintain confidentiality. However the circumstances giving rise to the complaint may be such that it may not be possible to maintain confidentiality (with each complaint judged on its own merit). Should this be the case, the situation will be explained to the complainant.
Formal Complaints Procedure
Stage 1 In the first instance, if you are unable to resolve the issue informally, you can write to us via email or letter.
If your complaint concerns a member of staff, you should write to us stating the name of the individual concerned.
In your letter you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking.
You can expect your complaint to be acknowledged within 7 working days of receipt. Our contact details can be found at the bottom of this statement.
Stage 2 If you are not satisfied with the initial response to the complaint then you can write to us asking for your complaint and the response to be reviewed. You can expect us to acknowledge your request and formulate a response within 15 workings days.
Our aim is to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. Consequently timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.
Final Stage If you are not satisfied with the subsequent reply, then you have the option of writing to the Directors of the company, stating the reason why you are dissatisfied with the outcome. You must do this within 10 days of receiving the written response. The Directors will respond normally within 15 working days to inform you of the action which will be taken to investigate your complaint, and when you can expect to hear the outcome of the investigation.
Your complaint should be made in writing by letter or email. Our email address is
In the event that you are unhappy with the outcome of your complaint you may take it further by contacting:
General Dental Council
37 Wimpole Street
London W1G 8DQ
Privacy Policy & Data Protection
